Have you ever been checking and responding to emails or watching reruns of The Office on Netflix and suddenly get a message on your screen saying “no internet connection”? This is the frustration of having an internet connection that cuts out unexpectedly.

Here are a few tips to figure out why this is happening and how you can fix it:

1. Be mindful of the time of day that your outages occur. The resources that you pay for are shared by all of the devices in your home. If your outages are occurring when everyone is home from school and work. It may be that your network is spread too thin and is cutting out intermittently due to a lack of bandwidth for handling all of the requests. COVID-19 has increased this issue because people are bound to be home more often.
2. Your internet service provider is often the provider for your neighbors as well. This means that in some sense your internet resources are shared by your neighbors. Experiencing outages at the end of the day could be an indicator of this issue. Ask your neighbors which internet service they are using and see if there is a service provider in your neighborhood that is known for providing a more reliable service.
3. If you are experiencing failed video calls or while streaming movies, try running the HubbleIQ WiFi SpotCheck to see how good your connection is. If things checkout on your end, recommend the HubbleIQ SpotCheck to the other call participants so that they can run it from various places in their workspace to find the location for the best WiFi connectivity.